Reset a forgotten password
Get a single-use link by email and choose a new password.
- Go to the Cranes sign-in page and choose Reset password.
- Enter your email and choose Send reset link.
- Open the email called Reset your Cranes password and choose Reset password.
- Enter a new password of at least 8 characters and choose Save password.
Then sign in with the new password.
If the email doesn’t arrive
The page always says a link is on its way, whether or not the address has an account, so that nobody can use it to find out who uses Cranes. If nothing arrives within a few minutes:
- Check spam and any other inboxes you use.
- Make sure it’s the address you signed up with.
- If you haven’t finished signing up, you’ll need your Welcome to Cranes email instead. See Join Cranes and sign in.
The reset link works once and lasts 24 hours. If it has expired, start again from step 1.